Tech + Mortar Episode 015, April 4, 2019

Jack Henry, Operations Director

Talk Highlights

  • The pros and cons of the requirement to work as a manager at Dominos to become a franchisee
  • His experience opening different format stores emphasizing the carryout and dine in sales with 126% increase in sales
  • How teaching kids to make pizza creates customers for a lifetime

Speaker Bio

Jack Henry has over 25 years in the restaurant industry in the international market. He was a franchisee for 2 major fast food chains SUBWAY | Domino’s. Experienced at raising capital or financing, the accounting system and understanding financials, holding people and self-accountable, deep understanding of sales data and creating spread sheet data bases to figure out trends and plans to take action, confident creator of presentations and speaker.

Jack shares his story of moving to Puerto Rico, becoming a franchisee, and the lessons learned along the way.

Review Jack Henry’s written articles

Show Notes

  • 1:13 – How he ended up as a franchisee of Dominos & Subway in Puerto Rico
  • 3:04 – Expands on only way to get a franchise is to work for the brand
  • 4:53 – Locational characteristics going into franchising in Puerto Rico
  • 8:13 – Assumptions he had that he was wrong about
  • 11:15 – Pros and Cons of having to work at Dominos to get a store
  • 12:56 – Moving from a strip center to a free standing unit
  • 16:05 – Baskin Robins
  • 17:25 – Fortressing strategy in Dominos
  • 19:35 – Best advice for someone about to open a location
  • 20:09 – Trends or facts that the industry is ignoring
  • 23:03 – Things he is paying attention that others don’t
  • 23:48 – Rapid fire questions

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