Episode 004, October 10, 2018
Jim Balis leads CapitalSpring’s Strategic Operations Group, supporting due diligence, portfolio management, and industry knowledge building initiatives. He has several decades of management and turnaround experience in restaurant industry. Prior to joining Capital Spring, Jim was Founder and President of RMG a boutique advisory and turnaround firm serving the restaurant sector. He has directed numerous turnarounds and has acted as interim CEO or Chief Restructuring Officer for 15 restaurant companies. He began his food service career in high school, during which he held multiple management positions for local restaurants in New York. Jim holds a BA from Duke University.
Episode 003, September 19, 2018
Larry Salinas has participated in the evolution of market research for the retail industry. From hiring internal Cartographers to leveraging the earliest of computers. Larry splits his time between New Jersey & Portland Maine. Larry developed the market research philosophy and team for a $7 Bn multi divisional company, as well as for Toys R Us. He is a rare combination of experience with a grasp of latest technology. Larry has worked with iconic brands such as Whole Foods, Toys R Us, and more.
Episode 002, August 29, 2018
Founder, Chairman of the Board and CEO of the Arnold Companies consortium of private companies including: Colliers International - Florida Markets, L.A. Financial and Clearwater Bay Associates. Collectively these companies provide commercial and investment brokerage, property management, valuation, development, and capital market services.
Lee’s forty years of real estate experience have centered around his specialization in large, one-of-a-kind marketing assignments with an emphasis on problem properties. Lee’s development and investment activities have been conducted under various partnerships and corporations. Development projects have ranged from a 2,300 acre Development of Regional Impact (DRI) in New Tampa to five star mobile home parks, office buildings, shopping centers, self-storage facilities, free standing retail developments, multi-family projects, and industrial/office parks.
Episode 001, July 10, 2018
Working in the Franchise industry for over 35 years, Don has participated in Global Development, Strategic Planning, Brand Transformation and Field Performance Management for the Subway brand. As a person in long-term recovery, Don has been public about his early struggles with addiction and his 34 years of sobriety. Both experiences came to light when Subway was twice featured featured on the CBS Reality Show Undercover Boss. https://vimeo.com/72549988
Season 2, Episode 9:
"Don Fertman, chief development officer of Subway, America's largest food franchise, goes undercover as an unemployed counselor seeking a new career".
Season 4, Episode 17:
"Some of the most intriguing bosses from the show's four seasons are featured as the fourth season ends. The hour examines how the "Undercover Boss" experience impacted their lives and reveals where they are now."
First Subway on his mission to be the largest sub shop in the world
Fred’s thoughts as they crossed 1000 store count
Cool article that shows the original locations for 30 iconic restaurant chains
4:40 – Don Fertman’s rock n roll band
4:58 – How did Don Fertman become involved with Subway?
5:28 – More on Don Fertman’s band
The Crayons Subway Jingle from the 1970s
8:10 – Don’s guitar collection
8:41 – What is Don Fertman’s donut story?
13:26 – Don speaks about two individuals who helped him along the way
Fred DeLuca – gave him a second chance. Important lesson – if you see potential in someone give them a chance
Fred F – sponsor in recovery; taught Don a program for recovery; helped him turn his life around
Someone who would answer the question as Don F
15:42 – What does Don Fertman pay attention to when visiting Subways?
Episode 1 of Undercover Boss
Episode 2 of Undercover Boss
17:35 – Don talks about his favorite unique restaurant style
18:40 – Don talks about what gives restaurants the best potential for success
19:41 – What did site selection look like in the 80’s?
Earliest car phone ~1960's
21:42 – How technology has evolved site selection
Today, solutions like SiteZeus can answer things like:
What revenue potential does a location have?
Once in a location, what are remodeling affects?
Will opening a new location impact existing locations?
23:01 – Don’s advice for emerging franchisors
23:43 – Don defines the difference between a good and great franchisee
26:29 – Rapid Fire Questions
Self-driving car pulls up, do you get in? No, not yet.
Something you believe that others think is crazy? One day we will have 100,000 locations and if everyone practiced 12 step program we would have world peace
Advice for yourself when you walked into Subway? Do not drink and go to meetings
Last thing purchased online? CDs on phone through Amazon
Do you have an Amazon Alexa? Yes I do, except my daughter kind of stole her...
Daily habit? Coffee (a bit of cream and a little sweetener)
Piece of technology that has made the biggest impact professionally? "My iPhone! I cannot live without it"
If you could wake up anywhere and do anything what would it be? Would be in his backyard, spending time with his family and a little time on laptop, a little bit of time on the guitar, and some time in a hot tub looking at trees and listening to the birds. Enjoying life, because life is good.